Multi-site customers often want everything to renew at once. One date across the whole portfolio, regardless of when each site came on board. It's a completely reasonable ask — and for a while, it was one we couldn't always meet.

The problem was straightforward. Our system worked in fixed month terms — 12 months, 24 months, 36 months from the start date. If two sites started on different dates, there was no way to make both contracts end on the same day. Which meant that for tenders where the customer had a fixed renewal date in mind, we either couldn't participate, or you had to go back to your client and ask them to change what they needed. Neither of those is a good position to be in.

That's now fixed. You can set a custom contract end date for any site on a multi-site tender, so every MPAN lands on the same date regardless of when it starts. The Pricing Agent will show the exact term — you might see something like "12 months, 7 days" rather than a round number, which just reflects the precise end date rather than a fixed duration. Nothing to worry about — it's the system being accurate rather than rounding off.

For customers with larger portfolios or more formal procurement cycles, aligned renewals are often a hard requirement. This means those tenders are back on the table.